Frequently Asked Questions
Everything you need to know about shopping with hanaes.
How can I track my order?
Once your order has been shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, hanaes ships worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your products sustainably sourced?
At hanaes, we prioritize quality and ethics. We work closely with our suppliers to ensure that our products meet high standards of sustainability and craftsmanship.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order may have already entered the fulfillment process.